Frequently Asked Questions for Plans Purchased Prior to 9/15/2020 - For plans purchased on or after 9/15/2020, please reference your Proof of Coverage email for more information.

From our home page, pick a state based on the below:

For protection on devices purchased online:

• if the device was shipped to you, please select the state associated with the billing address tied to the method of payment used to purchase coverage
• if you picked up the device at an Apple store, please select the state associated with the billing address tied to the method of payment used to purchase coverage 
• if you picked up the device at a Best Buy store, please select the state of that store

For protection on devices purchased at an Apple or Best Buy store, please select the state of that store.

From our Program Summary page, select the document based on where you purchased your plan.

From our eConsent page, select the document based on where you purchased the Plan.